Part-time vacancies for Patient Advisors (Receptionist)

Hucclecote Surgery is a bustling, busy, forward thinking GP Practice on the outskirts of Gloucester City.  Our clinical team look after 9,000 patients and this is only possible with the dedicated support and hard work from our reception and administrative teams.

We currently have part-time vacancies for Patient Advisors (prior experience of working as a receptionist in a healthcare environment would be beneficial but not essential as we are happy to train the right candidates who show promise and who we feel will fit in to our existing friendly team) covering the following hours:

• Monday to Friday: 1.00pm to 6.30pm = 27.5 hours per week

The candidates must demonstrate excellent interpersonal, communication, customer service and organisation skills, together with the ability to work well under pressure whilst juggling a varied workload.

We are willing to train and develop the right applicants and over the years staff have been developed and promoted to senior positions within the practice. We believe our staff are important and the management team are very supportive.

Starting salary will be £10.85 raising to £11.00 after completion of a successful 6 month probation period, 25 days annual leave, plus Bank Holidays and membership to the NHS pension scheme.

Candidates must have a minimum of 3 GCSEs level 9-4 (or equivalent).

The role involves:

• Providing front-of-house customer service to all stakeholders in a professional and friendly manner
• Answering, screening and navigating incoming phone calls
• Providing accurate information to callers and signpost to the appropriate person
• Booking of appointments
• Administration of prescription requests and enquiries
• Administration of patient tasks
• Registration of new patients
• Deducting ex-patients
• Opening and distributing post
• Scanning of clinical correspondence

If interested, please request an application pack:  hucclecotesurgery@nhs.net

CVs will not be accepted.

Hucclecote Surgery is a safer recruiter and equal opportunities employer.

A standard DBC clearance will be required for this post