Emma Jones
Practice manager
Emma joined the practice in August 2015. Emma has a wealth of administration/human resource management experience in both the private and public sectors. Outside of work Emma is a keen Arsenal fan, enjoys walking in the local countryside and socialising with family and friends.Carla Banks
Trainee assistant practice manager
Carla joined the practice as a patient advisor in April 2021 and even though Carla has no previous administrative experience, we saw her full potential and she became a trainee assistant practice manager in November 2021. Carla has a huge training programme to undertake to understand NHS finances, human resources, customer service, estates, health & safety, complaints, administration management plus everything else that comes with the role. Carla in her own time is a very keen dancer and enjoys socialising with family and friends.
Reception team
Patient advisors
We have a team of patient advisors who are normally your first point of contact.
The team may need to be aware of the nature of your problem in order to help in the most appropriate way, so please give brief details if asked. All matters discussed with them (or any other member of the practice team) will be treated with strict confidence. All members of the reception team have been trained to navigate patients to the best route to ensure the best possible care.Secretaries
We have two secretaries in the practice. They work between 9am and 5pm daily.